Shipping policy

Shipping Policy

Processing & Dispatch Times

All lampshades are made to order, and production times typically range from 1 to 4 weeks, depending on order volume and availability. If you need your order urgently, please contact us at olly@fleurdlight.com, and we’ll do our best to accommodate your request.

Shipping Methods & Carriers

  • Uk Orders:
    • Smaller items are shipped via Royal Mail Tracked & Signed.
    • Larger or high-value orders may be sent via alternative couriers such as UPS, DHL, or FedEx for reliability.
  • International Orders:
    • Smaller items are shipped via Royal Mail International Tracked & Signed.
    • Larger or high-value orders may be sent via alternative couriers such as UPS, DHL, or FedEx for reliability.

Once your order is dispatched, you will receive a tracking number via email.

Shipping Costs & Estimated Delivery Times

Shipping costs are calculated at checkout based on your location and the size of your order. Estimated transit times are:

  • UK: 1-3 business days
  • Europe: 3-7 business days
  • USA & Canada: 5-10 business days
  • Rest of the World: 7-14 business days

These are estimates, and delivery times may vary due to customs processing or carrier delays.

Customs, Duties & Import Taxes

For international orders, customers are responsible for any applicable customs duties or import taxes. We recommend checking with your local customs office for details before placing an order.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please check your tracking details. If you need further assistance, contact us at olly@fleurdlight.com, and we’ll help resolve the issue.

Shipping Restrictions

  • PO Boxes: We cannot ship to PO Boxes for international orders, as courier services require a physical address.